Thank you for shopping with PrideButterflies! Due to the instant nature of digital products, our cancellation and refund policies are limited. Please read the following carefully before completing your purchase.
1. Product Delivery
Simply Graphix provides strictly digital products. Your files are available for instant download as soon as your payment is confirmed.
Missing Links: If a download link isn’t generated automatically, please contact us via our contact page and we will provide a new one right away.
2. Cancellations
All order after payment are final and cannot be cancelled
3. Refund Policy
Because digital files cannot be returned, we generally do not provide refunds for successfully delivered digital products. Refunds will not be issued for reasons such as:
- Changing your mind after purchase.
- Purchasing the same or similar item somewhere else.
- Stating general dissatisfaction without proof of a product defect.
We will gladly issue a refund or replacement under the following circumstances:
- Payment Errors: If you encounter a payment gateway error, are charged twice for the same product, or pay but the automatic transaction process fails to deliver the file, you are eligible for a 100% refund.
- Defective Files: If the downloaded file is defective or corrupted (e.g., a broken ZIP file), please contact us within 7 days with proof. We will provide a working replacement or a full refund.
- Accidental Purchases: If you accidentally purchased the wrong item, we may offer an exchange for the correct item at our discretion.
- Undelivered Items: On the rare occasion that an item is completely undeliverable, your refund will be processed (via Etsy, if applicable).
If your issue falls under one of our approved exceptions, we are here to help. We review all requests within 48 hours.
Note: If approved, refunds are securely issued back to your original payment method within 5–10 business days.
4. How to Request a Refund or Support
Please message us directly on email us at contact page with the following information:
- Your Order Number
- The reason for your request
- Supporting details (e.g., screenshots of payment errors or corrupted files)